Chamberlin Free Public Library Catalog

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The violence-prone workplace : a new approach to dealing with hostile, threatening, and uncivil behavior

By: Contributor(s): Material type: TextTextPublication details: Ithaca : ILR Press, 1999.Description: xiii, 271 pages : illustrations ; 24 cmISBN:
  • 0801433967
  • 9780801433962
  • 0801487358
  • 9780801487354
Other title:
  • New approach to dealing with hostile, threatening, and uncivil behavior
Subject(s): DDC classification:
  • 658.4/73 21
LOC classification:
  • HF5549.5.E43 D46 1999
Other classification:
  • 85.08
Contents:
pt. I. Violence as a Workplace Issue. 1. Introduction: An Everyday Event. 2. Origins of Workplace Violence -- pt. II. The Anatomy of Tragedy: Studies in Multiple Murder. 3. Royal Oak, Michigan: A Post Office Massacre. 4. Santa Ana, California: A Highway Worker's Revenge. 5. Hartford, Connecticut: An Unlucky Day at the Lottery. 6. Watkins Glen, New York: A Social Service Office under Siege. 7. Iowa City, Iowa: The "Darkest Hour" of a Campus -- pt. III. Alarms, False Alarms, Threats, and Panics. 8. The Case of the Dangerous Dreams. 9. The Case of the Battering Boyfriend. 10. The Case of the Fearful Foreman. 11. The Case of the Muttering Mechanic. 12. The Case of the Ejected Engineer. 13. The Case of the Downsizing Dissenter.
Review: "At the heart of the book are fourteen examples of real-life incidents involving violence, a threat of violence, or a perception that such a threat was made."--BOOK JACKET. "They include instances in which domestic violence spilled over into the workplace, difficulties caused by racial and ethnic tension, and explosive behavior in response to common workplace occurrences such as downsizing or a change in corporate culture. Each example is followed by an analysis of the response to the actual or potential danger, indicating where mistakes were made because of poor information, bad judgment, absence of a clear policy, lack of consensus, or even irrational fear."--Jacket.
Holdings
Item type Home library Collection Call number Vol info Copy number Status Date due Barcode
NF NF Chamberlin Free Public Library Nonfiction 658.4 DEN (Browse shelf(Opens below)) HF5549.5.E43 D46 1999 1 Available 34517000199805

Includes bibliographical references (pages 257-267) and index.

pt. I. Violence as a Workplace Issue. 1. Introduction: An Everyday Event. 2. Origins of Workplace Violence -- pt. II. The Anatomy of Tragedy: Studies in Multiple Murder. 3. Royal Oak, Michigan: A Post Office Massacre. 4. Santa Ana, California: A Highway Worker's Revenge. 5. Hartford, Connecticut: An Unlucky Day at the Lottery. 6. Watkins Glen, New York: A Social Service Office under Siege. 7. Iowa City, Iowa: The "Darkest Hour" of a Campus -- pt. III. Alarms, False Alarms, Threats, and Panics. 8. The Case of the Dangerous Dreams. 9. The Case of the Battering Boyfriend. 10. The Case of the Fearful Foreman. 11. The Case of the Muttering Mechanic. 12. The Case of the Ejected Engineer. 13. The Case of the Downsizing Dissenter.

"At the heart of the book are fourteen examples of real-life incidents involving violence, a threat of violence, or a perception that such a threat was made."--BOOK JACKET. "They include instances in which domestic violence spilled over into the workplace, difficulties caused by racial and ethnic tension, and explosive behavior in response to common workplace occurrences such as downsizing or a change in corporate culture. Each example is followed by an analysis of the response to the actual or potential danger, indicating where mistakes were made because of poor information, bad judgment, absence of a clear policy, lack of consensus, or even irrational fear."--Jacket.

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